We appreciate all client and patient feedback and welcome your suggestions.
St John Ambulance SA is committed to continuous improvement and we review all feedback, suggestions and complaints to ensure that our services continue to meet our client expectations and needs.
St John Ambulance SA takes all complaints seriously and we ensure that any client patient or stakeholder complaints are promptly investigated in a manner which is transparent, and in the best interest of our clients.
St John SA’s staff are bound by the Code of Conduct for Unregistered Health Practitioners.
Should you believe that the complaint is of a very serious nature, or do not feel confident approaching us in the first instance, you are able to refer your complaint to the following agencies. For First Aiders, First Responders, Advanced Responders, Ambulance Officers or Paramedics go to http://www.hcscc.sa.gov.au
. For Enrolled Nurses, Registered Nurses or Doctors go to https://www.ahpra.gov.au/Notifications/What-is-a-notification.aspx
Please download the Code of Conduct for Unregistered Health Practitioners from this
page – contact details for the HCSCC are available on this document.