FAQ

Q: I need a quote as soon as possible. Are you able to provide me with a quote over the phone?

A: To provide you with the most accurate quote possible, we do require the online booking form to be completed. This helps us to ensure we have all the correct information to support your event. If you require a quote within a short timeframe, submit an online booking form and then contact us at events@stjohnsa.com.au to let us know your timeframe. In every instance, we will do our best to meet certain time restrictions.

Q: My event is coming up in a couple of days – is St John Ambulance SA able to assist?

A: While we do ask for a minimum of six weeks’ notice for event bookings, we understand this is not always possible and will do our best to accommodate all requests. For urgent bookings, we still require the online booking form to be completed. Once this has been received, we can begin processing your booking request.

Q: What if there are no volunteers available on the date of my event?

A: We will always do our best to secure volunteer members to attend your event. However, in the case where we are completely booked out, we do have a limited paid staff pool to supplement our volunteer member numbers. It’s important to note that the earlier we receive a booking request, the more likely we can secure volunteer members.

Q: I’ve submitted an online booking form – what happens next?

A: Once you have submitted a booking form, you should receive an automated confirmation response. If you have not received this, try re-submitting the booking form, or give us a call on (08) 8306 6941.

Q: I’ve booked my event with St John Ambulance SA and received confirmation, but I need to make some changes to my booking.

A: For any changes to your booking, please email events@stjohnsa.com.au or call (08) 8306 6941 as soon as possible. Please note for changes in dates or times, we will need to re-assess our volunteer availability, hence these changes need to be communicated as soon as possible via email.